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My friend appears to be banned

ChornyiLys

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Hello to everyone, my friend (In-game name: LADA), called me saying that he can't connect to the Server, because he is banned. I checked Ban list but found nothing about him (LADA). So we tried changing cd-key, thinking maybe old cd-key got banned, but it didn't help. Can anyone please help us?
 

[RUS]WàrrióR

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Hello.

Does your friend have an account here on our forum? If not, can you ask him to create one?
After he registers here he will need to provide me his CD key hash so I could search for his ban in our ban list.
 

ChornyiLys

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He doesn't have an account. I'll ask him to register. How can we get CD key hash? Is there an utility for that?
 

[RUS]WàrrióR

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To get his key hash he can use this tool:

All he needs to do now is to create an account here and PM me his key hash.
 
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